TOVE accepts returns within 30 days of the gift's delivery.
All items must be returned in the same condition in which they were sent.
Merchandise returned without the original packaging will not qualify for refund.
Returns over $5,000.00 are refunded as credit only.
To make a return, you can either email us at email@example.com or call 415-735-4087. Please provide us with your invoice number, first & last name, date of purchase, reason for the return, and the name of the item you are returning. We will email you an electronic return label to include on the returned package.
You will receive an email once your return has been processed. Your credit card will be refunded within 5 days of the return.
Custom items, as well as products shipped outside the US, are only eligible for return due to a manufacturing defect.